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Currently serving as an Information Technology Support Engineer in Logistics domain, focusing on optimizing software applications and ensuring operational efficiency. Collaborates with cross-functional teams to troubleshoot, analyze, and resolve software issues. Provides IT support and manages technical tickets, enabling smooth operations. Certified by the Saudi Council of Engineers (SCE), adding credibility to technical expertise from 5 years of solid technical experience also with backend development. Point of contact, IT HelpDesk Lead Graduated with a Bachelor of Science in Computer Science from Karachi Institute of Economics & Technology (KIET). Committed to delivering user-focused IT solutions and bridging technical and operational needs, with a strong foundation in backend development using PHP and Laravel. Aims to contribute to scalable, high-quality logistics systems by combining technical proficiency with business acumen. TECHNICAL SKILLS Support & Operations: • Helpdesk Ticket Resolution • Incident & Problem Response • Client / End-User Troubleshooting • Real-Time System Monitoring Languages & Frameworks: • PHP, Laravel ERP & Business Systems: • Odoo ERP (Helpdesk & Workflow) Database & API: • RESTful API Dev & Integration • MySQL Tools & Infrastructure: • SaaS Architecture • Datadog & Incident Response • Git / Version Control